FAQs
Your questions, answered
Find clear answers about our mission, today’s emergency systems, and how accesSOS makes reaching help easier.
GENERAL INFORMATION
What is accesSOS?
Who is accesSOS for?
Why is accesSOS a nonprofit organization?
What is accesSOS’s mission?
Is accesSOS free to use? How is it free for users?
Does accesSOS replace 911?
HOW IT WORKS
How does accesSOS work?
How is accesSOS different from text-to-911?
What kinds of emergencies can accesSOS help with?
Does accesSOS work in my area?
Does accesSOS work without internet?
What languages is the app available in?
PROFILES & FEATURES
What is an accesSOS profile in the app and why should I set one up?
What are custom icons and how do they work?
What is a medical profile and why does it matter?
PRIVACY & DATA
Is my data ever sold or shared?
Can I send a request anonymously?
Can I delete my data from accesSOS?
Who has access to my emergency reports?
PUBLIC SAFETY ANSWERING POINTS (PSAP) INFORMATION
Where has accesSOS been successfully implemented?
As a calltaker/dispatcher, what will I receive?
Does my PSAP or emergency communication center need to install accesSOS?
How can accesSOS work in our area if our center is not familiar with it?
How do you help prevent spam?
TROUBLESHOOTING
Why isn’t accesSOS detecting my location, and how do I fix it?
How do I know if my emergency request was sent?
What should I do if the app isn’t loading or keeps crashing?
Can I cancel a request if I sent it by mistake?
How can I contact accesSOS for support?
